Contact
Get in touch with the Protu team.
Support
Section titled “Support”For technical issues, account questions, or general help, email support@protu.io.
To help us resolve things quickly, include:
- Your company name
- A brief description of the issue
- Steps to reproduce, if applicable
- Screenshots, if the issue is visual
We typically respond within one business day.
Urgent issues
Section titled “Urgent issues”If something is blocking your hiring process:
- Email support@protu.io with “Urgent” in the subject line
- Describe the business impact
- Include a phone number if you’d like a callback
Candidates and employees
Section titled “Candidates and employees”If you’re a candidate or employee:
- Contact your company first. They manage your access and can usually help directly.
- For privacy or data concerns, email support@protu.io.
Privacy and data requests
Section titled “Privacy and data requests”For data access, deletion, or portability requests under GDPR, email privacy@protu.io.
All data requests are processed within 30 days.
Feedback
Section titled “Feedback”We’d love to hear from you. Email support@protu.io with “Feedback” in the subject line — what you’d like to see, why it matters, and any relevant context.